Resident Satisfaction Survey 2026

The 2026 Resident Satisfaction Survey is now closed.

Thank you to everyone who took the time to share their feedback. Your responses help us understand what matters most to our community and guide future improvements to services and facilities.

Survey results will be reviewed and shared in the coming months.

Any questions? Give us a call on 04 570 6666 or email research@huttcity.govt.nz

Hear about the RSS in multiple languages

Video description: In this video, Yibeth Morales Ayala explains in Spanish what the Resident Satisfaction Survey is and why to get involved.

Video description: In this video, Kodrean Eashae explains in Arabic what the Resident Satisfaction Survey is and why to get involved.

Video description: In this video, Lesley Chu explains in Mandarin what the Resident Satisfaction Survey is and why to get involved.

Video description: In this video, Ku Myint explains in Karen what the Resident Satisfaction Survey is and why to get involved.

Hutt City Council and PublicVoice respect your privacy and take the protection of your personal information seriously. The information collected in this survey will be used for the sole purpose of the survey as outlined below and will not be used for any other purpose. The survey is voluntary.

Who can access your information?

As well as authorised Hutt City Council staff, your information is shared with Hutt City Council’s contracted research group,  PublicVoice, and any third parties they use to deliver their services, including the Alchemer survey platform.

For more information on how these parties handle your data, please refer to their privacy
policies:

Confidentiality

We value your privacy and confidentiality. Only authorised staff have access to your information. To protect your privacy, your survey responses will be treated with care and anonymised after the survey is closed. Hutt City Council will prepare all analyses, reports, and insights as combined results.

Retention of Information

Your personal contact information will be held for a maximum of five months and not used
for other projects/consultations.

Access to Information

You have the right to ask for a copy of any personal information we hold about you and to  have it corrected if you think it is wrong. If you would like to request a copy of your information or have it corrected, please get in touch with Hutt City Council’s Research & Evaluation team at research@huttcity.govt.nz

What is Resident Satisfaction Survey (RSS) 2026?

This is Hutt City Council’s annual survey where we ask residents to tell us what they think of Council facilities and services across Te Awa Kairangi ki Tai / Lower Hutt.

The survey asks residents to rate their satisfaction with libraries, pools, parks, sports grounds, roads and kerbside collection.  It also includes perceptions of safety, communication and community engagement, as well as trust in Council decision-making and value for money.

We want everyone to have their say – all the ages, genders, ethnicities, backgrounds and cultures that make up our amazing city.

The feedback that residents provide is a huge help in both getting an accurate picture of how people use our services and facilities, and how each service or facility is doing in meeting their needs.

Plus, at the end of the survey you can enter a prize draw to win one of five 12-month combined Hutt City Council pool and gym memberships. These include access to all five Hutt City pool facilities, as well as the fitness suite facilities at our pools and fitness centres.

How long is RSS 2026 running for?

The survey opens on Saturday 31 January and closes on Friday 6 March at 5pm. It will launch at Te Rā o te Raukura 2026, a whānau-oriented community cultural festival held at Te Whiti Park.

How long will it take to do the survey?

It should take about 10-15 minutes to complete.

What will my feedback be used for?

Your feedback is vital in letting us know what we’re doing well, what we could be doing better, and what we could be doing different across Te Awa Kairangi ki Tai / Lower Hutt. It’s the most effective way for you to let us know your thoughts on Council facilities and services!

I don’t live in Te Awa Kairangi ki Tai / Lower Hutt, can I still give feedback?

Afraid not – the Resident Satisfaction Survey 2026 is exclusively for people living in Te Awa Kairangi ki Tai / Lower Hutt.

I rent my home here in Te Awa Kairangi ki Tai / Lower Hutt – can I still give feedback?

Absolutely! Feedback from renters and homeowners is equally valuable, so please do take part. We want to hear from everyone who lives in our city, including those renting, those who own their own home, and those who living with family.

Can I take a paper copy home and submit it later?

Yes indeed – just grab a copy from one of our community hubs / libraries or the main Council building at 30 Laings Rd, Hutt Central. Once you’ve completed the survey, bring it to one of these locations for submissions!

How old do I have to be to take part in the survey?

If you’re 16 or older, you can take part.

I changed my mind / made a mistake in my survey submission. Can I change my response?

Sorry, you’re not able to change your survey responses once they’ve been submitted. You can however review your answers before finalising them.

If you would like to retract your survey submission, please contact us via research@huttcity.govt.nz by 5pm on 20 March 2026.

Can I complete the survey in another language?

The survey is only available in English this year. However, we are considering offering translated versions in the future.

How do I use a QR code?

Use the camera app on your smartphone or download an app that lets you scan QR codes. You will need to have data or Wi-Fi for the QR code to connect to a web link with the survey.

Can I fill this out on behalf of someone else or multiple people?

This survey is for your own individual satisfaction levels with Council services. You can fill it out with someone else, so long as they give the answer to each question personally.

Can I do the survey anonymously, and will my details be safe?

Absolutely, you can take this survey anonymously and your privacy is of top priority to us. You will be asked for your email address if you want to go into the prize draw. You can view our privacy policy at www.huttcity.govt.nz/council/contact-us/privacy.

We do not discuss, disclose, disseminate, or provide access to survey data / identifiable information. Responses from the survey will be stored in a secure, password-protected folder that is accessible only to the Council’s Research and Evaluation team, who analyse this data and present insights. Paper surveys will be recorded electronically and destroyed safely afterward.

Can I exit the survey at any time?

Yes, you can exit the survey at any time. However, if you are completing the survey online and do not press submit when you are done, your responses may not be used.

Can I have a copy of my own feedback?

Yes, if you have left your email address where asked. Contact us via research@huttcity.govt.nz to get a copy of your personal feedback.

Can I sign up to do more surveys with Council?

Yes please, we’d love that! Be sure to sign up to Hutt City Views via hutt.city/views to get these sent to you directly, and keep an eye on our consultation website at haveyoursay.huttcity.govt.nz for any current projects we have going on.

How will I see the results of this survey?

You will see insights from this survey on our website later this year. In the survey, you can also tick a box to directly receive a summary of the survey results when they are released.

Will I be contacted further after I’ve given my feedback and personal information?

You will only be contacted by email address if you have opted in to the prize draw, volunteered to participate in other surveys from Hutt City Council or asked to receive a summary of the survey results.

What should I do if I have any further queries regarding the survey?

If you have any further questions, please contact us via research@huttcity.govt.nz